The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Caring for your new garments from Pender Threads is super easy! Just turn inside out and wash on cool with like colors. Tumble dry on low and do not bleach.
Unfortunately, once an item leaves with the mail or delivery service, we can no longer be held responsible for the item. In rare cases, if an item is shipped to a wrong address it may be returned to our printer, in which case we will ask them to reship it to your correct address for the fee the printer charges. Usually, though, the item is lost forever, so please double check your address before finalizing your purchase.
Pender Threads will not refund or replace items shipped to the wrong address, unless it was due to a mistake we made.
At Pender Threads we truly want you to love your purchase. This is why we include a sizing chart within the images on all of our listings for wearables. Please see the sizing charts and measure before ordering. Order a size up if you are unsure, or if you fall in between two sizes. Also, feel free to convo us with any questions. Our customers' happiness is very important to us, so we will help in any way that we can.
Unfortunately, sometimes items arrive damaged. If this happens, please let us know as soon as possible so that we can work with our printer to rectify the situation as quickly as possible. Photos of the damaged item may be required, and our printer may need to have the item sent back to them. We will work with you to coordinate the logistics to make the process as smooth as possible.
Issues with shipping are very rare, but can happen. Unfortunately, we cannot offer a shipping guarantee on delivery or delivery time, because once the item leaves us, it is no longer under our control.
Delivery is the responsibility of the carrier.
All of our packages ship with tracking numbers and the vast majority ship with USPS. If your package seems to be delayed or lost, we encourage you to begin the claim filing process. If your tracking information is for USPS, please visit the website below:
Any packages considered lost by the carrier will not be refunded or replaced by Pender Threads.
During the Christmas season, items tend to take longer to process and ship. The general rule of thumb is to place orders by the 10th of December if you wish to receive your item in time for Christmas. Please remember that, while we do our best to get your items to you as quickly as possible, we can not guarantee shipping times or delivery.
While very rare, occasionally these errors occur. Please contact us here on Etsy right away and we will work to get the incident rectified as quickly as possible.
Photographic proof may be required.